Case Study

Universal Engineering Sciences

“Inspected has helped our inspections department work efficiently and has sped up the entire inspection process. Contractors are on time for the inspections, and we are doing many different types of inspections including pool steel, static pressure,electrical work, water heaters, A/C change outs and more.”

-Universal Engineering

Company Overview

For nearly six decades, Universal Engineering Sciences (UES) has provided essential engineering services throughout the United States, including Geotechnical Engineering, Construction Materials Testing & Inspection, Building Code Compliance, Environmental, and Building Envelope.

Their work includes both public and private clients and consists of projects ranging from transportation and healthcare to commercial and education. Their engineers, geologists, certified inspectors, and scientists offer an unwavering commitment to excellence, approaching each project as an opportunity to cultivate enduring relationships with our clients.

Campaign Scope

Scope of work

Inspected provided a safe, reliable, and efficient remote virtual inspection software platform to Universal Engineering and their clients. The software is currently being used to perform hundreds of inspections per month in multiple locations.

User Group

Our virtual inspection software is used by inspectors, contractors & private provider inspection services.

Campaign Purpose

To provide a fast and cost-cutting method of performing remote inspections and closeout permits much more quickly and efficiently.

Challenges

Management
Being such a large corporation, Universal Engineering was struggling to send contractors on-site to perform the numerous inspection requests they were getting each day. Moreover, no one really likes waiting and they were dealing with anxious clients trying to close out permits as quickly as possible.

Cost
Furthermore, it was becoming quite expensive to perform such a large number of in-person inspections due to the cost of driving, labor, and other costs associated with traveling.

Safety
Needless to say, since the beginning of COVID, there were many restrictions placed in workplaces, and Universal Engineering wanted to keep their employees and clients safe by working remotely and at the same time moving towards sustainable development.

Solutions

Universal Engineering became Inspected’s client in June, 2020. They enrolled in our Enterprise plan. Some of the features & functions they are using in this plan includes:

  • Virtual/Video call
  • Geotagging
  • Enterprise Level Dynamic schedule
  • Host unlimited meetings per month
  • Scheduling Dashboard
  • High quality photos
  • Branded Reports
  • Annotation
  • Unlimited cloud storage
  • Unlimited Inspectors
  • Pass/Fail Disposition
  • Inspection Notes
  • Photos Tagged To Notes
  • Android/iOS App
  • Dedicated Support Manager
  • Training and Implementation

Results

Increased Productivity
Universal Engineering has been using Inspected diligently to perform all their virtual inspections. They are now able to complete hundreds of inspections in a day and significantly cut costs.

Satisfied Customers
Their clients are satisfied and recommend the company to others within their industry as a result.

Improved Performance
Their employee morale also increased due to being able to perform their jobs from anywhere with ease and comfort.

Highlights

  • Cut inspection time frames from hours to minutes
  • Completed many inspections in less than ten minutes
  • Reduced drive time and miles driven by 35%
  • Improved client inspection passing rate
  • Reduced client inspection request turnaround time (many inspections and completed in the same day)
  • Implemented a re-inspection program that further improved inspection efficiencies

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